Terms and Conditions

Welcome to Mhey Anne Flowershop!
By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or placing any order. If you do not agree to these terms, you may not use our services.

1. General Information

Mhey Anne Flowershop is a locally owned and operated business based in Dalaguete, Cebu, Philippines. We specialize in fresh flower arrangements, bouquets, and gift deliveries for all occasions.
Throughout this website, the terms “we,” “us,” and “our” refer to Mhey Anne Flowershop, and “you” refers to the customer or website visitor.

2. Use of Our Website

You must be at least 18 years old or have the consent of a parent or guardian to use our website.
You agree not to use this site for any unlawful purpose or in a way that could damage, disable, or impair our services.
Any unauthorized use, including hacking, scraping, or data mining, is strictly prohibited.

3. Product Availability and Substitutions

All products are subject to availability. In cases where a specific flower or material is unavailable, we reserve the right to substitute it with a similar item of equal or greater value without prior notice.
Images shown on our website are for reference only. Actual arrangements may vary slightly due to seasonal availability and design interpretation.

4. Pricing and Payments

All prices listed on our website are in Philippine Pesos (PHP) and include applicable taxes unless stated otherwise.
We reserve the right to change product prices and delivery fees at any time without prior notice.
Payment must be made in full before your order is processed and delivered. We accept various payment methods such as GCash, bank transfer, and other available local options.

5. Order Processing and Delivery

Orders must be placed within our operating hours for same-day or next-day delivery, depending on availability.
Please ensure that delivery information (recipient name, address, and contact number) is accurate and complete.
We are not responsible for delays or failed deliveries due to incorrect details provided by the customer or if the recipient is unavailable.
Delivery times are estimates only and may be affected by traffic, weather conditions, or other unforeseen events.

6. Cancellation and Refund Policy

Cancellations must be made at least 24 hours before the scheduled delivery time.
Refunds are not guaranteed for same-day cancellations or once the order has been prepared or dispatched.
In case of damaged or incorrect items, please contact us within 24 hours of delivery with photos for verification. We will evaluate the issue and, if applicable, offer a replacement or partial refund.

7. Customer Responsibility

By placing an order, you confirm that all details provided are true and accurate. You are responsible for ensuring that the recipient is available to receive the delivery. We are not liable for losses or damages arising from customer negligence or misinformation.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Mhey Anne Flowershop and protected by copyright laws. You may not reproduce, distribute, or modify any material without our written permission.

9. Limitation of Liability

Mhey Anne Flowershop shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.
While we strive to ensure accuracy, we do not guarantee that our website will always be free from errors, viruses, or interruptions.

10. Privacy Policy

Your privacy is important to us. Personal information collected through our website will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

11. Changes to These Terms

We may update or revise these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after any modification constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Mhey Anne Flowershop
Poblacion, Dalaguete, Cebu, Philippines
📞 09468016506 / 09054059220
📧 [email protected]